Frequently Asked Questions

• ARE YOUR JEWELRY PAWN-ABLE?

Our items are made of genuine 95% sterling silver electroplated in 5.0 microns of genuine 24k gold.

If u have a pawnshop in your area that accepts silver then yes it is pawnable. If they only accept gold, then hindi pawnable.

Both silver and gold are precious metals that have been traded since ancient times. Unlike brass or stainless steel, silver has more value.

• WHAT MATERIAL DO YOU USE?

At B&Co Jewelry, our Vermeil Jewelry is made of 95% Sterling Silver electroplated with a thick layer of 24k Gold.

Electroplating is a chemical process that binds silver and gold together using an electrical current. This creates a strong bond between two metals which results to an increased tarnish resistance and lasting gold color.

We pride ourselves on creating high-quality jewelry that exceeds industry standards:

We use a higher concentration of silver in our jewelry, which sets us apart from the usual 925 sterling silver sold worldwide.

Our vermeil plating is another example of our commitment to excellence. We use 5.0 microns of authentic 24k Gold, which is significantly higher than the industry standard of 2.0 microns of 18k or 14k Gold.

Our dedication to using exceptional materials ensures that our jewelry is of the highest quality possible.

• IS YOUR JEWELRY HYPOALLERGENIC?

B&CO Jewelry is HYPOALLERGENIC as long as the 24k Gold layer is intact. The moment the base metal silver shows up, then it is NO LONGER HYPOALLERGENIC.

Please consult with your dermatologist if you have history of skin allergies triggered by sterling silver jewelry.

• WILL VERMEIL JEWELRY TARNISH?

Yes, Vermeil Jewelry will eventually tarnish but will take significantly longer time because it has thicker gold layer and a better gold to silver bond. This is in contrast to our older products where silver was dipped in gold.

Once the 24k Gold layer is scratched and chipped off through time, the silver portion is exposed. Once silver is exposed tarnishing happens.

When the jewelry starts to tarnish, we will need to have this cleaned and gold vermeil replated. While you yourself or the local goldsmith can clean your item, only B&CO does vermeil plating in the Philippines.

If you have a repair request, please make sure to message us.

PROCESS OF TARNISHING

•For Vermeil Jewelry electroplated in 24k YELLOW GOLD, item will turn back to silver color then will eventually darken.

• For Vermeil Jewelry electroplated in 24k WHITE GOLD and 24k ROSE GOLD, item will turn back to yellow gold, then to silver color then will eventually darken.

• HOW DO I PREVENT VERMEIL JEWELRY FROM TARNISHING

Your B&CO Jewelry is made of 925 Sterling Silver. While it has undergone 24k Gold Vermeil Plating, the gold surface may still wear down overtime. Once sterling silver is exposed, tarnishing may occur.

To prolong the color of your jewelry, proper care is needed:

Wear you Vermeil Jewelry often! The oils in your skin help keep sterling silver from oxidizing faster.
Keep your Vermeil Jewelry in an air-tight container when not in use. Preferrably, use the plastic pouch we have provided. 1 pouch per jewelry.
Do not store your Vermeil Jewelry in a humid area like the bathroom.
Take off your Vermeil jewelry before washing your hands with soap, swimming and bathing. Do not expose to chlorine or salt.
Wait to put on your Vermeil Jewelry until after you have applied perfume, lotion and make up. Chemicals like oil, nail polish, perfume can react with the base metal silver.
Avoid dropping or scratching your Vermeil Jewelry. Remove it when you're about to do rigorous activities such as Weight Lifting.
After you take your Vermeil Jewelry off at the end of the day, gently rub it with soft cloth (microfibre cloth is the best!). This will help maintain the jewelry's shine.

• DO YOU SELL PURE GOLD JEWELRY?

At B&CO we aim to make handcrafted jewelry available and affordable to all Filipinos. With the higher cost of pure gold today, we have opted to concentrate on selling affordable and yet valuable silver vermeil jewelry to everyone.

We believe that this direction will help us achieve the purpose on which why this online shop was started anyway.

Will we be selling pure gold in the future? We don’t know. Let’s see when the price of gold starts to go down. (if ever that happens).

• DO YOU HAVE ON HAND ITEMS?

All items are handmade and made to order. We do not have on hand items as of the moment.

• DO YOU HAVE WARRANTY?

All B&CO Jewelry have 1x Free Repair which you can avail within 1 year.

Repair includes the following:

Cleaning
Regular Gold Re-dipping
Stone Re-Setting

Please note that the following services are NOT INCLUDED in the warranty:

Resizing / Cutting
24k Gold Vermeil Replating

• HOW TO GET RING SIZES

We have tried a lot of online ring sizing tips, but our clients have been complaining that they get bigger sizes than normal.

Given this, sadly there is no choice but to go to a Jewelry Shop and have your ring sized in US.

We follow US Sizing. US sizing is usually the unit of measurement used in the Philippines.

You can also purchase our US Ring Sizer via this link: https://bcojewelry.ph/collections/accessories

• WHAT ARE SIGNITY STONES?

“The Signity Star Stone is a type of man-made diamond, which never gets cloudy, even in shower, pool, or spa water. Signity Star is a high -grade cubic zirconia cut to ideal standards for maximum reflection. Signity Star stones are bright and sparkly and display more fire than the best grade of diamonds.”

Taken from www.diamondwave.com

• DO YOU HAVE A PHYSICAL STORE?

For now, B&Co Custom Jewelry currently operates online with both this website and our facebook page as our Sales channel. We ship nationwide via LBC.

• WHAT ARE YOUR MODES OF PAYMENT?

We accept Credit Cards via Paypal, GCASH, Bank Deposits / Online Banking via BPI, and BDO.

All items are handmade and made to order so we don’t have COD.

• WHAT ARE YOUR POLICIES FOR RETURN / EXCHANGES?

Unlike retail stores with multiple stocks on hand, we only manufacture the moment an order is paid. Given this, we can only repair your ring and not replace it with another piece.